Coles is a supermarket chain started with one store in Melbourne, Australia. They have now grown to over 2,200 stores employing over 100,000 people. They have supermarkets liquor stores and convenience stores that aims at back in delivering value as for GG courts establishment in 1914. He started on this journey of transformation five years ago. They had team members that work for calls for many many years and they remembered one was a great organization they could be proud of. They had lost that because the company lost its vision it lost its way lost many of its customers and they wanted to feel that pride back. Mycoles have a tough team member who feels so passionate about not just cause but the products that they sell such as true foodies can bring that food retail experience a life few customers.
The interesting thing about Coles is that over last five years, their investment has been going into products and into their customers. The family of coles are trying to change the way that people use technology within Coles and use technology within retail. They have the ambition to get all their team members are onto the shop floor and hence investing a lot in technology. Mycoles adds a significant ability to that, combined with the capabilities of office 365 because it allows the Coles to deploy feature function and information to its employees in a way that they can access on the shop floor in front of the employees.
Mycoles allows somebody to really access things that are everyday benefits that just make a big difference. Its accessibility of benefits is the range of benefits Coles can offer and it is available for every team member who works for the company. It is phenomenal when sometimes technology just fills a need but you don’t need to push it. The people will pull it in a way that makes it more efficient and more effective for the company. Office 365 has helped Coles to deliver a solution quickly to the business. It is an exciting new world where employers can buy services in the cloud. It frees up their team up to look at how they can add value to creating a new feature and function rather than just manage the infrastructure underline.
The time has moved from IT being order takers to IT actually been involved as real value delivered. My Coles allows the company to introduce new products, new ways of shopping, new customer experiences that team member can share and that connection that passion then translates itself across to the customer’s experience of Cole. They took that ambition from 100 years ago and brought it right back the desire of best employer in Australia employ where people think that work for them that they would work anywhere else and indeed they would shop either. The major goal of Cole’s group is to establish an organization that give the people of Australia a shop they trust delivering quality service and value and that’s why they have integrated MyColes program into their organizational structure.